Efficient communication between guests and property management staff is critical. Message conversations can become lengthy and detailed, making it time-consuming to quickly understand the context of an ongoing issue. To improve efficiency, we've introduced Conversation summaries, that provide a concise overview of interactions. This will enable you to get up to speed within seconds, reducing the need to scroll through lengthy message threads.

In a Messaging conversation, you will click on the Contact name to view the Contact details. Here you will see a section titled Conversation Summary, which provides an overview of the conversation.