Concierge Insights
Available: November 10
A new Concierge tab in Insights shows the impact Concierge has on your operations.
What you can see:
How many messages Concierge sent in Autopilot and Copilot mode.
How Concierge's response times compare to each team member and to your team average.
How much guest wait time Concierge saved.
How your team is acting on Concierge-suggested tasks.
Available to every client using Concierge. Find it in the Insights section of Breezeway.
SuperControl self-service onboarding and reservation add-ons
Available: November 5
Self-service onboarding: SuperControl clients can now connect to Breezeway on their own. Go to Settings > Integrations, find SuperControl, click Add, then enter your SuperControl Company ID and API Key to start importing properties and reservations.
Reservation add-ons: sync booking extras from SuperControl into Breezeway. Reservations with a synced extra come in tagged with that add-on, so you can use scheduling rules to create the right tasks automatically.
Already connected? Find SuperControl under Active integrations and open the Add-ons tab to choose which extras to sync.
Messaging in the Breezeway mobile app
Available: November 4 (app version 2.8.3 and later)
Breezeway now has one mobile app for operations and messaging. Users with Messaging access get a new Messages tab right in the Breezeway app.
What's new:
One inbox for every channel. Accounts with Team and Owner messaging can switch between Guests, Owners, Staff, and Vendors.
Search, filters, Saved Views, Smart Inbox tags, and Mark as Important, the same as on desktop.
Concierge Copilot suggested replies appear in the conversation, ready to edit and send.
Send and receive photos, use saved templates, add internal notes, assign conversations, see a contact's other reservations, and review Guest Verification submissions.
Create tasks and Smart Tasks from a conversation.
Push notifications for new messages. Concierge alerts for "AI needs information" and "AI suggested a task" are also available.
Don't see the Messages tab? Update the app, then close and reopen it.
The separate messaging app is still available for now.