Auto-sentiment and Guest number display
Available: November 25th
A few more small but impactful Messaging improvements are now live, making it easier for teams to access guest details quickly and manage AI-powered sentiment with more control.
Key Benefits:
Easily resume auto-sentiment detection
Admins who previously turned off AI sentiment detection can now turn it back on directly from the sentiment dropdown. You’ll see a clear indicator showing whether auto-detection is active, plus a history log noting when it was paused or resumed.Faster access to guest contact information
Guest phone numbers now appear directly in the reservation flyout alongside email, with a quick “copy” button. This makes it easier to grab contact details on the fly without navigating to the full reservation page
Smart Lock Management
Available: November 24th
Smart Lock Management is now live, making it easy to connect supported smart locks and manage property access directly in Breezeway. Teams can now view real-time lock status, automate access for guests, staff, and vendors, and stay ahead of issues like low batteries or offline devices—helping ensure smoother operations and fewer interruptions to a stay.
Key Benefits:
Real-time lock visibility: See whether a lock is locked or unlocked, online or offline, and view battery levels directly in Breezeway.
Automated access for staff and vendors: Unique, time-bound access codes are automatically created when tasks are scheduled, and they expire at the end of the task.
Smooth guest check-ins: Guest-specific access codes are generated automatically based on arrival and departure times and can be shared via SMS, WhatsApp, or Guide.
Proactive device health monitoring: Automatically create tasks when batteries run low or when locks go offline for more than 30 minutes.
Manual access controls: Create manual access codes as needed, set custom access windows, and remotely lock or unlock properties in Breezeway.
Complete access history: Access logs, code activity, and connection history are all available in one place for added visibility and security.
Learn more here →
Messaging Update: Airbnb Channel Filter
Available: November 19th
We’ve added a new Airbnb channel filter to Messaging, giving your team a much easier way to view and manage guest conversations coming from Airbnb. Many clients told us they needed a cleaner way to focus on these messages—especially when certain team members handle Airbnb communication. Previously, identifying Airbnb threads required scrolling through the entire inbox and checking each conversation one by one.
Key benefits:
Quickly filter to view only Airbnb conversations
Reduces manual scrolling and identification of message sources
Helps teams route and manage channel-specific workflows more efficiently
Appears alongside existing SMS and WhatsApp channel filters
Available to clients with more than one channel enabled in Messaging
Vacasa Smart Home Integration
Available: November 17th
We’ve launched our Vacasa Smart Home integration, allowing mutual Vacasa and Breezeway clients to automatically pull Vacasa-issued access codes directly into Breezeway. Teams can now view the access codes they need right inside their task workflows, eliminating the need to log into Vacasa’s internal system and keeping everything in one place.
Key benefits:
Access codes appear directly in Breezeway task views
Follows the same familiar workflow as existing PC and Kaba integrations
Reduces manual lookups and keeps field teams moving faster
Task-level access codes
A single Vacasa-issued code is shared across all task assignees
New Auto Message Event: Reservation Imported
Available: November 17th
You can now trigger an auto message the moment a reservation is imported into Breezeway—whether it comes from your PMS or a CSV upload. This new Reservation Imported event makes it easy to kick off guest communications right when a booking hits your account.
This unlocks early-stage touchpoints like “Thanks for booking” messages and allows the guest journey, operational workflows, and communications to all start from the same source of truth.
Key Benefits:
Start the guest journey in Breezeway as soon as a reservation arrives
Automate “Thanks for booking” and other early messaging
Keep communications, tasks, and operations aligned from the very beginning
Built on near real-time reservation syncing with leading PMS partners
Messaging Update: Editable Property Selector on Task Creation
Available: November 17th
We’ve made it easier to create accurate tasks from Messaging. Previously, the property field was locked to the guest’s most recent reservation, which caused issues when guests referenced past stays or when reservation data wasn’t up to date. Now, the property still pre-fills automatically, but the dropdown is fully editable so users can quickly select the correct property and ensure tasks go to the right team.
Key Benefits:
Correct the property before creating a task
Reduce misrouted work and improve accuracy
More flexibility when guests reference previous stays
Automated Workflow Enhancements
Available: November 12th
A series of workflow improvements are now live, designed to make automation setup easier, more flexible, and more powerful. These updates give teams greater control over when and how workflows run—helping you save time and fine-tune your automations.
Key Benefits:
Enhanced workflow filters and targeting: Create more precise automated workflows with expanded property filtering. You can now filter by Group, Building, and Tags with multi-select, providing finer control over which properties trigger each workflow.
Workflow name filter in task lists: Quickly identify which tasks were created by a specific workflow using the new Workflow filter in the All Tasks list. Ideal for troubleshooting or managing automation-created tasks in bulk.
Last day of month scheduling: Schedule recurring workflows to run automatically on the last day of every month, no matter how many days the month has. Perfect for recurring tasks like end-of-month reporting, billing, or maintenance reviews.
Extended reservation scheduling window: Set reservation-based workflows to trigger up to 60 days before check-in or 60 days after checkout (previously limited to 5 days). This enables longer lead-time automations for pre-stay prep or post-stay follow-up.
Messaging History Event & Smart Task Improvements
Available: November 12th
Two small but impactful updates are now live to make team oversight and smart task creation even smoother.
Key Benefits:
Conversation Opened/Closed History Event:
You’ll now see a new event in the Messaging history when a conversation is opened or closed. This makes it easier for managers—especially those at larger companies—to track team activity and ensure new hires are following communication best practices.Persist Smart Task Descriptions When Using Templates:
When creating a Smart Task, the AI-generated problem summary will now remain visible even if you choose a task template afterward. No more losing helpful context or manually copying text—the Smart Task description now stays right where it belongs.
Messaging on Mobile Web
Available: November 6th
As part of our ongoing effort to unify the Breezeway mobile experience, Messaging is now fully available on mobile web. This update ensures users can access the complete Breezeway Messaging experience directly from their mobile browser — bringing powerful desktop functionality to teams on the move.
Key Benefits:
Full mobile web compatibility: Access Messaging from Safari, Chrome, or any mobile browser.
All the latest features: Use Smart Replies, Tone Changer, Smart Tasks, AI Conversation Summaries, and Smart Inbox on mobile.
Team & Owner Messaging: Available for beta participants (coming soon to all clients).
Complete functionality on the go: Internal Notes, Assignments, Filters & Saved Views, Templates, and more.
Why it matters:
Hospitality work happens everywhere. With this update, property managers and teams can stay connected, communicate with guests, and manage conversations efficiently — without losing access to the tools they rely on most.What’s next:
Next up is full integration of Messaging into the Breezeway Operations app, including push notifications. This milestone will bring conversations, tasks, and operations together in one unified mobile experience.
Upsell Notifications Now Include the Upsell Name
Available: November 4
Upsell notifications now include the upsell name directly in the message, giving users immediate context about what kind of request has come in—without needing to click through.
Key Benefits:
Each notification now displays the upsell name clearly (e.g., “New upsell request: Early Check-In! Log in to your account here to process: [link]”)
Helps users quickly understand and prioritize requests as they come in
Addresses feedback from larger clients who wanted better visibility and context in real time
This small but meaningful improvement reduces friction and helps teams stay efficient while managing upsell requests.