Automated Workflow Enhancements
Available: November 12th
A series of workflow improvements are now live, designed to make automation setup easier, more flexible, and more powerful. These updates give teams greater control over when and how workflows run—helping you save time and fine-tune your automations.
Key Benefits:
Enhanced workflow filters and targeting: Create more precise automated workflows with expanded property filtering. You can now filter by Group, Building, and Tags with multi-select, providing finer control over which properties trigger each workflow.
Workflow name filter in task lists: Quickly identify which tasks were created by a specific workflow using the new Workflow filter in the All Tasks list. Ideal for troubleshooting or managing automation-created tasks in bulk.
Last day of month scheduling: Schedule recurring workflows to run automatically on the last day of every month, no matter how many days the month has. Perfect for recurring tasks like end-of-month reporting, billing, or maintenance reviews.
Extended reservation scheduling window: Set reservation-based workflows to trigger up to 60 days before check-in or 60 days after checkout (previously limited to 5 days). This enables longer lead-time automations for pre-stay prep or post-stay follow-up.
Messaging History Event & Smart Task Improvements
Available: November 12th
Two small but impactful updates are now live to make team oversight and smart task creation even smoother.
Key Benefits:
Conversation Opened/Closed History Event:
You’ll now see a new event in the Messaging history when a conversation is opened or closed. This makes it easier for managers—especially those at larger companies—to track team activity and ensure new hires are following communication best practices.Persist Smart Task Descriptions When Using Templates:
When creating a Smart Task, the AI-generated problem summary will now remain visible even if you choose a task template afterward. No more losing helpful context or manually copying text—the Smart Task description now stays right where it belongs.
Messaging on Mobile Web
Available: November 6th
As part of our ongoing effort to unify the Breezeway mobile experience, Messaging is now fully available on mobile web. This update ensures users can access the complete Breezeway Messaging experience directly from their mobile browser — bringing powerful desktop functionality to teams on the move.
Key Benefits:
Full mobile web compatibility: Access Messaging from Safari, Chrome, or any mobile browser.
All the latest features: Use Smart Replies, Tone Changer, Smart Tasks, AI Conversation Summaries, and Smart Inbox on mobile.
Team & Owner Messaging: Available for beta participants (coming soon to all clients).
Complete functionality on the go: Internal Notes, Assignments, Filters & Saved Views, Templates, and more.
Why it matters:
Hospitality work happens everywhere. With this update, property managers and teams can stay connected, communicate with guests, and manage conversations efficiently — without losing access to the tools they rely on most.What’s next:
Next up is full integration of Messaging into the Breezeway Operations app, including push notifications. This milestone will bring conversations, tasks, and operations together in one unified mobile experience.
Upsell Notifications Now Include the Upsell Name
Available: November 4
Upsell notifications now include the upsell name directly in the message, giving users immediate context about what kind of request has come in—without needing to click through.
Key Benefits:
Each notification now displays the upsell name clearly (e.g., “New upsell request: Early Check-In! Log in to your account here to process: [link]”)
Helps users quickly understand and prioritize requests as they come in
Addresses feedback from larger clients who wanted better visibility and context in real time
This small but meaningful improvement reduces friction and helps teams stay efficient while managing upsell requests.