Cost Notes in Task Reports
Available: October 14th
Cost Notes in Task Reports are now live. Property managers can now choose to include cost notes directly within task reports for added clarity and context. Previously, reports only displayed total task costs without explanation. Now, you can toggle on cost notes to show a short description of what that cost covers, such as “Labor for fridge install.”
Key Benefits:
Task-level toggle: When sharing or exporting a Task Report, you can now include cost notes for that specific task.
Default setting: In Settings → Task Report Defaults, enable “Include Cost Notes” to automatically apply this option to all new tasks.
Control and visibility: Cost Notes are off by default to help you avoid sharing internal cost information unintentionally.
Owner Management Enhancements
Available: October 6th*
Owner Management Enhancements are now live. Admins and Supervisors now have greater control and flexibility over when owner reports are sent and what they include. Existing owner report schedules will remain in place. If a company already has weekly or monthly reports configured, those settings will carry over automatically.
Key Benefits:
Flexible scheduling: Choose how and when reports are delivered, whether daily, weekly, or monthly per property, with custom time and day options.
Cost notes control: Include or exclude cost notes with a simple checkbox in property settings.
Manual send: Instantly send an owner report to owners, yourself, or any email address as needed.
*This feature will be available in all accounts by 10/15
Assist Hours by Channel
Available: October 3rd
Assist Hours by Channel is now live. This new feature gives property managers more flexibility in how Assist supports guest communications.
Key Benefits:
Dedicated Assist settings page: Configure call and message handling hours separately.
Channel-based coverage: Have Assist handle calls 24/7 while staff manage messages during business hours, or vice versa.
Simplified setup: Assist no longer relies on Company Hours for response timing.
This feature is now live in all accounts.