Reservation Updates Email Alert
Available: October 30th
The Reservation Updates email alert is back and better than ever. Users can now receive email notifications when a reservation is updated or deleted. This alert was previously deactivated due to conflicts with other enhancements but has now been fully restored.
Key Benefits:
Receive an email when a reservation is updated, including details about what changed
Get notified when a reservation is deleted
Stay informed without needing to manually check for changes
A few notes:
This alert does not send emails for new reservations or updates from iCal links
If you previously had this alert enabled, you’ll automatically start receiving these emails again starting today
To stop receiving these notifications, simply uncheck the Reservation updates alert in your notification settings
Bulk Edit Properties Update
Available: October 30
A small but helpful update to the Bulk Edit Properties flyout is now live. You’ll now see Save and Cancel buttons when making updates to multiple properties. Previously, edits were applied automatically. This change introduces a confirmation step to help prevent unintended updates and give you more control when managing bulk changes.
Adds an extra layer of confirmation and control, helping prevent accidental changes across large property portfolios.
Key Benefits:
Save: Applies all updates at once
Cancel: Discards any edits made
Upsell Targeting Improvements: Includes + Excludes
Available: October 30
We’ve enhanced Upsells targeting to provide more granular control when configuring guest offers. Clients can now use both “Includes” and “Excludes” filters together, giving teams greater precision in how and where upsells appear across properties.
Key Benefits:
More flexible targeting: Combine “Includes” and “Excludes” to refine which properties see which upsells.
Smarter automation: Deliver more relevant offers and messages by aligning upsells with property tags and attributes.
Enterprise-ready control: Addresses feedback from larger clients seeking consistent targeting flexibility across the Breezeway platform.
How to use it:
Create conditions like Tag Includes Elevator and Tag Excludes Pet Friendly to ensure the right offers reach the right guests.
Cost Notes in Task Reports
Available: October 14th
Cost Notes in Task Reports are now live. Property managers can now choose to include cost notes directly within task reports for added clarity and context. Previously, reports only displayed total task costs without explanation. Now, you can toggle on cost notes to show a short description of what that cost covers, such as “Labor for fridge install.”
Key Benefits:
Task-level toggle: When sharing or exporting a Task Report, you can now include cost notes for that specific task.
Default setting: In Settings → Task Report Defaults, enable “Include Cost Notes” to automatically apply this option to all new tasks.
Control and visibility: Cost Notes are off by default to help you avoid sharing internal cost information unintentionally.
Owner Management Enhancements
Available: October 6th*
Owner Management Enhancements are now live. Admins and Supervisors now have greater control and flexibility over when owner reports are sent and what they include. Existing owner report schedules will remain in place. If a company already has weekly or monthly reports configured, those settings will carry over automatically.
Key Benefits:
Flexible scheduling: Choose how and when reports are delivered, whether daily, weekly, or monthly per property, with custom time and day options.
Cost notes control: Include or exclude cost notes with a simple checkbox in property settings.
Manual send: Instantly send an owner report to owners, yourself, or any email address as needed.
*This feature will be available in all accounts by 10/15
Assist Hours by Channel
Available: October 3rd
Assist Hours by Channel is now live. This new feature gives property managers more flexibility in how Assist supports guest communications.
Key Benefits:
Dedicated Assist settings page: Configure call and message handling hours separately.
Channel-based coverage: Have Assist handle calls 24/7 while staff manage messages during business hours, or vice versa.
Simplified setup: Assist no longer relies on Company Hours for response timing.
This feature is now live in all accounts.