New Operations feature: Last-minute booking support for automated workflows
Available: December 18th
We’ve added new flexibility to Automated Workflows to ensure important tasks are still created when reservations are booked close to check-in. This update helps teams stay prepared and reduces manual follow-up when last-minute bookings come in.
Key benefits:
Ensure critical pre-arrival tasks are never missed, even for short-notice reservations.
Reduce manual intervention for last-minute bookings.
Maintain consistent property readiness and service standards.
Keep automation running smoothly regardless of booking timing.
What’s included
An optional setting on reservation-based workflows that allows tasks to be scheduled when a reservation is received within the workflow’s normal lead-time window
Tasks are automatically created as soon as the reservation is imported, instead of being skipped
Applies to existing “schedule before check-in” workflows with no changes required unless enabled
Messaging quick win: send message from reservation
Available: December 10th
We’ve made it easier to start or continue guest conversations directly from where you’re already working. You can now send a message to a guest straight from the reservation flyout or reservation page, removing extra steps and reducing context switching between Reservations and Messaging.
Key benefits:
Start guest conversations without leaving the reservation
Eliminate manual copy and paste of phone numbers
Reduce friction when responding to guest questions quickly
Keep Reservations and Messaging more tightly connected
What’s included:
A new Send message button on reservations when a guest phone number is available
Automatic creation of a new Messaging thread if one does not already exist
Direct routing into an existing conversation when a thread already exists, so you can pick up right where you left off
This update streamlines a common workflow and adds polish to everyday guest communication.
New Messaging feature: Team and Owner Messaging
Available: December 8th*
We’ve updated Breezeway Messaging to make it easier for property managers to keep conversations with owners, staff, and vendors organized in one place. These improvements help teams cut down on scattered texting, stay aligned, and track work more efficiently.
Key benefits:
Centralize operational communication in one view
Keep owner conversations separate from guest threads
Reduce switching between apps and phone numbers
Track staff work and assigned tasks with less friction
What’s included
Owners section for SMS and WhatsApp conversations with owners, including visibility into known owner bookings
Staff section that automatically organizes staff SMS and WhatsApp threads using matched phone numbers
Assigned tasks visible in the side panel of staff conversations
Vendors section that groups messages tied to Service Provider company numbers
Flexible contact organization so you can move conversations between Owners, Staff, Vendors, and Guests as needed
*Available for all current messaging clients. Don't have messaging? See it in action here.