Departure Tipping
Available: September 29
Departure Tipping in Guide is now live for all Guide clients. Guests don’t always have cash on hand at checkout. With Departure Tips, they can leave a cashless tip right in Guide using a debit or credit card.
Key benefits include:Effortless tipping: Guests are prompted in Guide automatically on checkout day
Boosts staff morale: More tips are captured for hardworking cleaners and staff
Automatic payouts: Seamless payments through Breezeway Payments
Service recognition: Tips are tied directly to tasks, so staff see the context for where the tip originated
Smart Inbox
Available: September 18th
We’ve launched Smart Inbox for all Messaging clients, helping teams focus on critical guest issues and cut through inbox noise with AI-powered prioritization.
Key features include:
Priority Section: Conversations with important issues automatically surface to the top of the inbox
AI-Powered Tagging: Messages are scanned and tagged based on client-defined categories like “Access Issues,” “Refunds,” or “Broken Appliances”
Custom & Default Tags: Use built-in tags or create your own
Inbox Filters: Filter and save views by tags
Performance Improvements: Long conversation threads load in seconds. Learn how to set up your Smart Inbox here →
Track In-App Management for Add-Ons
Available: September 17th
We’ve introduced a new Add-Ons settings page in Track, giving clients more control to manage their setup without relying on support. With this update, clients can:
View their current add-ons at any time
Add new ones independently
Track Support for Owner Charges
Available: September 16th
We’ve enhanced billing flexibility in Track, making it easier for property managers to assign charges accurately while reducing manual effort. Clients can now export line-item costs from Breezeway directly into Track as either Owner Charges or Vendor Bills. When adding a cost to a task, simply choose the correct billing party from the dropdown:
Owner → flows into Track as an Owner Charge
Any other option → flows into Track as a Vendor Bill enhancement gives property managers greater flexibility and accuracy in billing, while reducing manual effort and ensuring charges are assigned to the right party.
Line Item Billing
Available: September 15th
Property managers can now assign specific costs within a task to different parties. For example, bill the property owner for a new fridge and the management company for the labor.
This enhancement makes it easy to split costs across multiple recipients, streamline the billing process, and ensure accurate charges for the right party.
Upsell Refund Fee Settings & Partial Refunds
Available: September 4th
Clients now have more flexibility when managing Upsell refunds for greater control over margins and flexibility with resolving guest issues.
Refund Fee Settings – Choose whether to cover Stripe processing fees yourself or pass them along to the guest.
Partial Refunds – Issue refunds as either a percentage or a specific dollar amount.
Task Templates in Settings
Available: September 3rd
Admins can now manage all task templates in one place within Settings. Instead of navigating into each department separately, you can view, search, and filter templates by department directly from this page. From here, you can also edit existing templates or create new ones without switching screens.