Smart task estimates
Available: February 23
Smart Task Estimates automatically calculate and display average task times based on the last 90 days of completion data, removing significant outliers for more accurate results. Estimates appear directly on tasks and feed into User Planning to give schedulers clearer visibility into team capacity.
Key benefits:
Reduce guesswork when scheduling
Better understand daily workload and capacity
Make more informed task assignments
What’s included:
Automatic 90-day average time calculations
Outlier filtering for improved accuracy
Estimates displayed on tasks and in User Planning
This setting is defaulted off and can be enabled in platform settings.
Support for internal and external property names
Available: February 18
You can now configure separate Internal and External Property Names within the Property Profile.
Many teams use structured naming conventions internally for operational clarity. With this update, you can keep those detailed internal names while displaying a clean, branded name to guests.
Key benefits:
Maintain detailed internal naming for your team
Present polished property names in guest-facing materials
Update either field at any time
What’s included
New Internal Name and External Name fields in the Property Profile
Internal Name powers search and identification across Breezeway
External Name appears in Guide, Messaging, Upsells, and Guest Verification
External Name defaults to the Internal Name if left blank
No changes at rollout. Both fields match your current property name
This gives you more control over how properties appear internally and to guests, without disrupting your existing workflows.
Support for Additional Departments
Available: February 11th
You can now add and manage 14 new departments directly in the Settings. Admins can choose from available department options and enable them for their company. Once added, new departments function just like Cleaning, Maintenance, and Inspections — including permissions, defaults, template organization, and filtered views across the platform.
Key benefits:
Organize work across more teams beyond core departments
Assign clear permissions and ownership by department
Filter reporting and data views for better operational visibility
Scale your operations without adding complexity
What’s included:
The ability to add and manage Additional Departments in Settings (Admin users only)
Full permissions, defaults, templates, and filtering support for each new department
Seamless integration into existing task and reporting workflows
This update gives you more control over how your teams are structured in Breezeway, helping you reflect real-world operations inside one connected system.
Upsells Quick Win: Easily duplicate upsells
Available: February 9th
You can now duplicate an existing upsell directly from the Upsells list page. Simply click the duplicate icon to create a new upsell with the same targeting and conditions already in place. This makes it faster to launch seasonal offers, test new pricing, or tailor similar experiences across properties without rebuilding from scratch.
Key benefits:
Save time by reusing existing targeting and condition settings
Reduce manual setup and potential errors
Quickly create variations of high-performing upsells
What’s included:
A new duplicate icon on the Upsells list page (Admin users only)
Duplicated upsells are created in an inactive state, even if the original is active
Full editing and management capabilities before activation
Duplicated upsells will not be visible to guests until you’re ready, giving you full control as you refine and publish your offer.