Vacation rental reviews are typically dispersed across several channels; making it hard to respond to each review, understand guest feedback, and boost direct bookings.
That’s why we’ve built a deep integration with Reva, and to help our clients more easily consolidate, track, respond, and analyze their guest reviews, and ultimately transform their data into a competitive advantage.
Key Benefits
Consolidate your reviews from each channel and OTA into one user-friendly dashboard
Easily draft and publish review replies back to Airbnb, Vrbo, Booking.com, and Google, and avoid toggling between systems
Leverage AI for advanced review categorization and reporting
See suggested actions for each review to quickly close the feedback loop and implement improvements.
Tie reviews to Breezeway operations data to automate property care and track staff performance.
Automatically push reviews back to your website for more social proof
Drive more 5-star reviews through customized collection tool
Share property reports with homeowner clients for more trust and retention
Easily showcase your best 5-star reviews across your social media accounts
How to Drive Direct Reviews via Breezeway Messaging
In your Reva account:
Click the dropdown under your username -> Collect Reviews.
Choose a revareviews subdomain or custom subdomain
Add DNS record provided
Email hello@joinreva.com once complete for final setup
In your Breezeway account:
Embed the below URL into your post-stay guest message:
http://review.yourdomain.com?br={Breezeway Reservation ID}&bu={Breezeway Property ID}
How to Create & Assign Breezeway Tasks from within Reva
Open the Reviews tab in Reva.
Find the review that needs attention.
Click the Breezeway button in the Actions column.
Note: This button will be scattered throughout different pages of Reva's platform, making it easy for you to create an Ops task.
A new task window will appear, automatically filled with the review text.
Easily modify description, property, category, notes, then Add Task.
How to Track Staff Performance via Reva + Breezeway
Tying guest review with operational data is one of the unique and valuable aspects of our integration with Reva. After connecting your account with Reva, you’ll automatically gain access to the staff performance report, which calculates each cleaner’s average rating, based on the percentage of reviews associated with that cleaner tagged ‘good’ vs. ‘bad’ (through Reva’s AI tagging).
In your Reva account:
Navigate to Reports.
Click on Staff Performance.
Click Analyze Cleaner to drill down into each specific staff.
In your Breezeway account:
Navigate to Insights.
Click Reviews.
How to Get Started
Request a demo of Reva and a member of their team will get back to you ASAP (you can also email hello@joinreva.com)
During the set-up process, Reva will get your Breezeway Client ID and Client Secret to connect your accounts
Listings, reservations, and property care data will be imported within an hour, and you’ll be ready to go