There are a serious of different statuses of Guest Verification. You can track those statuses directly within in your Breezeway account. Here's a breakdown of the Verification statuses:
Verified- Guest has been verified automatically by Autohost according to the risk tolerance set up in Settings → ID Verification. They’ve successfully completed their verification, no manual intervention was needed.
Pending- Verification link exists for their reservation, but guest has not submitted their information yet.
Queued — When a client is onboarding to Autohost or when a new reservation is coming into Breezeway, we’re queuing up a reservation specific verification link for them, when this is happening this status will appear.
Processing — When guests have submitted to Autohost but the information is being reviewed/processed, this status will appear. This status only should exist for a few minutes on a reservation before it shifts to another status like verified or requires review.
Requires Review — This is the status that appears when Autohost flags that there is a ID mismatch, something strange within a background check, or other specific submitted data is flagged to be potentially suspicious. From this status, the verification will need manual intervention to move to a Approved state or a Declined state.
Approved — Guest has been manually verified by an Administrator user in Breezeway after reviewing their details. The name of the user who manually approved the verification will display in your Breezeway account when this happens.
Declined — An Administrator has manually declined a guest because their information for reasons flagged in the verification process. The name of the user who manually declined the verification will display in your Breezeway account when this happens.
Viewing and Processing Verifications
There are a number of different parts of Breezeway where you can view and process verifications. Including the Reservation list view, the reservation flyout, the contact flyout in Messaging, and the full reservation page (examples further down on this page).
Reservation List View
Reservation Verification Status List Filter
If you want to see what kind of upcoming reservations are still pending verification, you can do this by going into your Reservations page, then clicking "Custom" and choosing a date range you're looking for, then click "Check-In".
Once you've done that, you can click the "ID Verification" column to view a filter set, then click "Pending" or other statuses that you may be looking for.
Reservation Flyout
You can click into any reservation to view its verification status, copy the unique verification link, and, if needed, select "View Verification" to manually override the status to approved or declined—for example, if a guest pushes back on verification and you choose to let them bypass it.
Full Reservation Page
Messaging Sidebar
Email Notifications
As a user in Breezeway, you can opt into receiving an email notification when a guest has been flagged for review by Autohost and requires manual intervention.
Reviewing a Verification when it is flagged as "Review Required"
Note: Only Admin users in Breezeway can manually move Verifications from a "Review Required" status to a "Approved" or "Declined" status.
Click into a Verification from Messaging, the Reservations table or from an email notification that is in a "Requires Review" status.
From here, you'll be able to see the "Learn more" words, click on those.
You'll be presented with a modal presenting Autohost's verifiction findings and reasoning of why it was flagged. From here you can click through the different sections to review the information as well as the photos that the guest submitted during their verification. Use these details to decide to manually "Approve" or "Decline" their verification.
Let us know if you have any questions via support@breezeway.io, or through the Breezeway platform directly through our support icon that looks like a question mark "?" -> then click "Contact Support".