Upsell widget in messaging
Available: July 30
Upsell requests now show up right inside the guest's messaging conversation, so property managers can review and act on them without switching tools.
Key benefits:
Keeps full conversation context while handling an upsell request.
Cuts down on the clicks and tool-switching it used to take to manage upsells.
Streamlines back-and-forth like adjusting timing or pricing.
What's new:
An inline widget appears in the messaging thread when a guest submits an upsell request, showing the request details and live status.
Admins can approve, deny, or confirm and adjust the price directly from the widget.
Anyone with Messaging access can view the widget, but only admins can take action on it. Guests don't see the widget.
Applies to upsells on a go-forward basis only.
Staff bulk messaging
Available: July 29
Bulk messaging now supports staff, not just guests, so you can broadcast updates to your team without leaving Breezeway.
Key benefits:
Reach your whole staff or a specific subset in one send, whether it's last-minute coverage, a policy update, or an announcement.
Narrow recipients by department and role for more targeted messages.
Track delivery so you know who received the message and who didn't.
What's new:
New "Staff" recipient option alongside "Guest" when creating a bulk message.
Filter by department and role, then select or deselect individual recipients with checkboxes.
Guest bulk messaging also gets the same select/deselect checkbox control.
Send immediately or schedule for a later date and time.
Delivery tracking shows the message body, full recipient list, and delivery status per recipient, and the bulk messaging list shows whether a send was Staff or Guest.
Guesty task status sync
Available: July 29
Guesty task status sync is now live for all Guesty clients, automatically syncing Breezeway property readiness updates to Guesty in real time.
Key benefits:
Gives Guesty users visibility into cleaning progress without leaving Guesty.
Keeps Breezeway as the operational source of truth for task updates.
Removes the need for manual status updates between systems.
What's new:
Real-time sync of Breezeway property readiness task updates to Guesty.
Available now to all Guesty clients.
Bulk actions for managing user permissions
Available: July 17
You can now update permissions for multiple users at once directly from the Manage Users list page, instead of updating profiles one at a time.
Key benefits:
Save time managing permissions, especially if you have a lot of users.
Fewer clicks needed to onboard new users and adjust access.
One consistent place to manage user details across your team.
What's new:
Bulk change access to messaging and inventory management.
Bulk accept or decline task permissions.
Bulk change groups, including turning group access on or off for all groups at once.
Bulk add, change, or remove employee IDs.
Bulk add, change, or remove internal notes.
Automatic access code sync with Track
Available: July 16
If you are a Track client, Breezeway now automatically syncs guest smart lock access codes back into your linked reservation in Track, giving you one place to manage guest access and communication.
Key benefits:
One source of truth for access codes, right inside Track.
Keep using Track's native guest communication tools with no manual copying.
Sets the foundation for syncing with additional PMS integrations down the road.
What's new:
Guest access codes generated in Breezeway automatically write back to the matching reservation in Track.
Works alongside Track's existing messaging and communication workflows.
Are you a current Track client interested in Smart Locks? Talk to our team today!