Guesty: custom property field mappings
Available: September 15
Admins can now map custom fields from Guesty directly into Breezeway custom fields, so there's no more manually re-keying lockbox codes, parking instructions, or amenity details a client already maintains in Guesty.
Key benefits:
Eliminates duplicate data entry between Guesty and Breezeway
Keeps property details current with near real-time syncing from Guesty
Powers Guide templates and Concierge (AI messaging) with more accurate property knowledge
What's new:
New Custom Fields tab on the Guesty integration settings page, showing active mappings and unmapped fields ready to connect
Admins can map an unmapped Guesty field to an existing Breezeway custom field or create a new one
Mapped fields refresh from Guesty in near real time
Mapped fields can be toggled on to feed Guide templates and Concierge
Guesty unified inbox, now available for all clients
Available: September 15
Breezeway Messaging can now connect directly to a client's Guesty instance, syncing both inboxes together in near real time so every OTA conversation channel flows into one place.
Key benefits:
Gives clients a single inbox for reservation communications across every channel they use
Removes the requirement for a Breezeway phone number (now optional)
What's new:
Two-way real-time sync between Guesty and Breezeway Messaging, including internal notes
One-time 14-day backfill of Guesty conversations when you first turns on the integration
Channel indicators and color-coded message bubbles show where each conversation originated
Auto messages and bulk messages now work for unified inbox clients
Hostfully PMS access code sync
Available: September 14
Guest smart lock access codes generated in Breezeway now automatically sync back to the corresponding reservation in Hostfully, giving clients one source of truth for access codes.
Key benefits:
Removes manual copying of access codes into the PMS
Lets clients keep using Hostfully's native guest communication tools while managing smart locks in Breezeway
Keeps access codes current if they change
What's new:
Guest access codes created in Breezeway are pushed to the linked Hostfully reservation
Updated codes automatically sync to the corresponding reservation
Hostfully is now supported alongside Track for this workflow
Operations Controller
Available: September 11
Controller is a new daily operations landing page that gives property managers real-time visibility into what needs their attention, replacing the need to hunt across tasks and notifications.
Key benefits:
Surfaces issues that need human intervention, like unassigned tasks nearing due, staffing unavailability, or work not started before check-in
Pairs each issue with a recommended next step
Reduces alert fatigue from one-size-fits-all notifications
What's new:
New Controller landing page rolled out to all clients.
Manage Exports CSV export
Available: September 9
Users can now export the task list from the Manage Exports view directly to CSV.
Key benefits:
Makes it easier to reconcile tasks with external systems
Simplifies audits of export activity at scale
What's new:
New Export to CSV button in the top right of the Manage Exports page
Opens the existing task download flyout to export the tasks and statuses currently in view