Guest ID Verification
Available: April 8
Available to Guide and Messaging clients. Verify guest identities and review background checks directly in Breezeway, powered by Autohost, with no third-party portals required.
Key benefits:
Reduce fraud and prevent bad bookings before guests arrive.
Protect sensitive property info and access codes until verification is complete.
Control exactly which reservations require verification with flexible targets and conditions.
What's included:
Self-service setup via Settings > ID Verification.
Three tiered verification levels (Core, Enhanced, Advanced) billed per verification on your monthly Breezeway invoice.
Verification status visible across Reservations and Messaging, with filtered views for quick follow-up.
Property-level tier adjustments, including bulk editing.
Verification links delivered automatically via auto-messages, with an option to halt additional messages until a guest is verified.
Verification gates access to sensitive guide content until complete.
Targets and conditions let you require verification only for last-minute bookings, exclude Airbnb reservations, and skip re-verification for returning guests.
Learn more here →
P.S. Interested in Guest ID Verification but don't have Messaging? Grab time with our team here to discuss adding on Messaging and optimizing your guest experience!
Improved failed access code message
Available: April 7
We've enhanced how failed access codes are surfaced in the UI so users immediately understand what went wrong and how to resolve it.
Key benefits:
Remove ambiguity around duplicate code conflicts at a glance.
Reduce trial-and-error when managing access codes.
Create a smoother, more intuitive experience for your team.
What's included:
Failed codes now display a "Duplicate Code" secondary label when the failure is due to a code already in use.
Retrying a duplicate code shows a clear inline error message.
Manual code creation is blocked with a consistent inline error message if the code already exists on the device.