Italian language support
Available: April 29th
Breezeway now supports Italian as a platform language, available to all users across web and mobile app.
Key benefits:
Expand accessibility for Italian-speaking property managers, service providers, and team members.
Brings Italian in line with existing English, Spanish, and French language options already supported in the platform.
Select Italian from your language settings to get started.
What's included:
Italian is available across the vast majority of platform functionality on web and mobile app.
Desktop and mobile web support is available to all users today.
Reservation access code grace periods
Available: April 27
Vacation rental manager can now configure grace periods for auto-generated reservation lock codes, giving guests a buffer window before check-in and after check-out without any manual adjustments.
Key benefits:
Reduce guest friction caused by arriving a few minutes early or needing a little extra time to check out.
Eliminate manual lock code updates and support requests tied to tight access windows.
Give guests a smoother, more flexible experience while keeping hosts in control.
What's included:
When auto-generated reservation codes are enabled, a new option is available: "Allow extra time before check-in and after check-out for guests to use their access code."
Once enabled, grace periods can be configured separately for code activation before check-in and code expiration after check-out.
Grace periods apply to auto-generated reservation codes only. Manual reservation codes are not affected.
Lock status language updates
Available: April 22
We've updated smart lock status language to more clearly reflect a lock's actual connection state, making it easier to understand what's happening and what action, if any, is needed.
Key benefits:
Distinguish between connectivity issues and other lock states at a glance.
Troubleshoot faster with clearer, more accurate status labels.
Improved status icons make lock states easier to scan across your dashboard.
What's included:
"Offline" is now Disconnected to accurately reflect an internet connectivity issue — distinct from the upcoming offline locks functionality.
"Device Account Disconnected" is now Access Expired.
"Device Offline" alerts are now Device Disconnected.
Status icons have been added next to each lock state for improved visibility.
Updates applied across banners, notification settings, and lock status displays.
Quick wins: service provider improvements
Available: April 21
Three targeted improvements are live to make working relationships between service provider companies and their offering companies smoother, covering payments, task filtering, and task communication.
Key benefits:
Get service providers set up for payments faster, with less back-and-forth.
Filter tasks by offering company across Tasks and Schedule for cleaner visibility.
Communicate proactively on shared tasks without waiting to be tagged first.
What's included:
Parent company admins can now invite Service Provider companies to set up payouts directly from the payments invite modal. Service Provider admins will receive an email to complete payment setup when invited.
Service Provider companies working with multiple offering companies can now filter tasks by offering company across the Tasks and Schedule pages. Service Provider's also get clearer separation between self-created tasks and tasks offered by a specific client.
Service Provider company admins can now initiate comments and @mention admins and supervisors from an offering company on shared tasks, without needing to be tagged first. Offering company contacts appear in the mention dropdown with their company name (e.g., Adam Smith · Breezeway).
Service provider data visibility: shared property schedule
Available: April 21
Service providers can now see a unified view of properties where they've been assigned work, directly in the weekly property schedule, whether or not their clients use Breezeway themselves.
Key benefits:
Reduce context switching across multiple clients and tools.
Plan more efficiently with a clear, consolidated view of assigned work.
Keep service teams informed with the right level of reservation context, without oversharing.
What's included:
Service providers can now see shared properties in the property schedule view, limited to properties where they have assigned work for the week in view.
Assigned tasks and linked reservation blocks (with limited info) are visible in this view.
VRM companies can enable a new "Reservation calendar access" setting to make additional reservation blocks visible to their service providers for weeks where work is assigned.
Learn more here →
Auto-update access code window
Available: April 16
When a reservation is updated with a new start or end time, Breezeway now automatically adjusts the active window of any already-generated smart lock access code to match — no manual intervention needed.
Key benefits:
Eliminate access gaps caused by early check-ins or late check-outs.
Reduce guest-facing access issues and the manual work to fix them.
The code value stays the same — only the timing updates.
What's included:
Access code windows now automatically sync when a reservation's start or end time is updated after a code has already been generated.
Applies to codes generated within the existing 48-hour advance window.
Guest ID Verification
Available: April 8
Available to Guide and Messaging clients. Verify guest identities and review background checks directly in Breezeway, powered by Autohost, with no third-party portals required.
Key benefits:
Reduce fraud and prevent bad bookings before guests arrive.
Protect sensitive property info and access codes until verification is complete.
Control exactly which reservations require verification with flexible targets and conditions.
What's included:
Self-service setup via Settings > ID Verification.
Three tiered verification levels (Core, Enhanced, Advanced) billed per verification on your monthly Breezeway invoice.
Verification status visible across Reservations and Messaging, with filtered views for quick follow-up.
Property-level tier adjustments, including bulk editing.
Verification links delivered automatically via auto-messages, with an option to halt additional messages until a guest is verified.
Verification gates access to sensitive guide content until complete.
Targets and conditions let you require verification only for last-minute bookings, exclude Airbnb reservations, and skip re-verification for returning guests.
Learn more here →
P.S. Interested in Guest ID Verification but don't have Messaging? Grab time with our team here to discuss adding on Messaging and optimizing your guest experience!
Improved failed access code message
Available: April 7
We've enhanced how failed access codes are surfaced in the UI so users immediately understand what went wrong and how to resolve it.
Key benefits:
Remove ambiguity around duplicate code conflicts at a glance.
Reduce trial-and-error when managing access codes.
Create a smoother, more intuitive experience for your team.
What's included:
Failed codes now display a "Duplicate Code" secondary label when the failure is due to a code already in use.
Retrying a duplicate code shows a clear inline error message.
Manual code creation is blocked with a consistent inline error message if the code already exists on the device.