Subdepartment selection in reported issues
Available: May 11
When reporting an issue on desktop or mobile, you can now select a subdepartment at the time of creation, so nothing gets missed or has to be updated later.
Key benefits:
Categorize issues accurately the first time, without navigating back to update them.
Reduce the risk of missed or incomplete issue categorization.
Keep your reported issues organized and actionable from the start.
What's included:
A subdepartment dropdown now appears below the Department field when creating a reported issue on web and mobile.
The dropdown is optional and only appears when subdepartments exist for the selected department.
Controlled by a new global setting (disabled by default) — admins can enable it in General Settings.
Airbnb message reactions now visible in Breezeway messaging
Available: May 8th
Airbnb message reactions from guests and hosts are now surfaced directly in your Breezeway messaging conversation thread, giving you a complete view of every interaction without leaving the platform.
Key benefits:
Catch silent-but-meaningful guest signals, like a reaction confirming they received check-in details.
Stay on top of every conversation without switching between Breezeway and Airbnb.
Get the full picture of guest engagement in one place.
What's included:
When a guest or host reacts to a message in Airbnb, the reaction appears as its own entry in the Breezeway conversation thread.
Each reaction entry displays the emoji and a quote of the original message it was applied to (e.g., Reacted to "Your check-in time is 3pm..."). Long message quotes will be truncated.
Note: Only reactions added on or after May 1, 2026 will appear in Breezeway Messaging. Reactions prior to that date will not be backfilled.
Support for line breaks in messaging
Available: May 8th
You can now add line breaks in the Breezeway messaging input field, for both manual replies and auto-message templates.
Key benefits:
Send structured, well-formatted guest messages that are easy to read.
Build auto-message templates with clear visual spacing and hierarchy.
Meet the formatting standards your team relies on for professional guest communication.
What's included:
Use
Shift + Returnto insert a line break in the messaging input field.Line break support is available for both manual replies and auto-message templates.
Two-factor authentication: remember this device
Available: May 4th
You can now stay verified longer. When completing two-factor authentication, check the new "Remember this device" option to skip re-verification for 90 days on that device.
Key benefits:
Reduce login friction for trusted devices without compromising account security.
Works across both web and mobile.
Fully opt-in — you stay in control of which devices are remembered.
What's included:
A "Remember this device" checkbox now appears on the 2FA verification screen.
When selected, that device won't prompt for 2FA again for 90 days.
Available on web and mobile. Opt-in only — the box must be actively checked.